Introduction
We value your trust and aim to process every order carefully and on time. However, we understand that in some cases, orders may need to be changed or canceled. This policy explains when cancellations or refunds may apply.
Order Cancellations
1. Product Availability
- If any item is unavailable or temporarily out of stock, we may need to cancel your order.
- In such cases, we will inform you promptly and may suggest an alternative product.
- If you prefer not to accept the alternative, your order will be canceled and refunded if payment was made.
2. Customer-Initiated Cancellations
- You can cancel your order before it has been shipped.
- Once the order has been dispatched, cancellation is not possible.
- Please contact our support team immediately if you wish to cancel.
3. Unpaid Orders
- Orders without completed payment will not be processed and will be canceled automatically.
Refund Policy
1. Eligibility for Refund
- If payment has been made but the product is out of stock or unavailable, a full refund will be processed.
- Refunds are applicable for payments made via credit card, debit card, UPI, bank transfer, or other accepted methods.
2. Processing Time
- Refunds are usually processed within 7–10 working days after cancellation confirmation.
- The amount will be credited to the same payment method used during purchase.
3. Damaged or Incorrect Product
- If you receive a damaged, expired, or incorrect item, please contact us within 48 hours of delivery with proof (photo or video).
- After verification, we will arrange a replacement or issue a refund.
Commitment to Our Customers
Your satisfaction is our priority. We aim to ensure a smooth and transparent shopping experience for every customer.
For any questions about cancellations or refunds, please reach out to our support team through the Contact Us page.