1. Overview

Your satisfaction is our top priority. We take great care to ensure that our fruit and vegetable powders reach you in perfect condition. If, however, you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unopened, unused, and in its original packaging.
  • The return request is made within 7 days of delivery.
  • The product is not damaged, expired, or tampered with at the time of return.

Non-returnable items include:

  • Opened or used powders
  • Products not in their original condition or packaging
  • Items purchased during clearance or final sale
  • Gift cards and promotional/free items
  • Perishable or liquid products, such as herbal syrups or juices

3. How to Initiate a Return

To begin a return request:

  1. Email us at [your customer support email] with your order number and reason for return.
  2. Wait for our confirmation and return address.
  3. Pack the product securely in its original packaging and ship it back to us.

Please note that customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly delivered.

4. Refund Process

Once we receive and inspect the returned product, your refund will be processed within 5–7 business days.

Refunds are issued in the following ways:

  • Original Payment Method: The amount will be credited back to the same account used for purchase.
  • Store Credit: If preferred, we can issue a store credit for future orders.

Note: Shipping charges are non-refundable unless the return is due to our mistake (wrong or defective product).

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a clear photo or video of the item.
We will offer a replacement, refund, or store credit at no additional cost.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different product, please follow the return process and place a new order once your refund is approved.

7. Contact Us

For any questions about returns or refunds, please contact our support team:
We’re here to help and ensure your experience with our natural powders is smooth and satisfying.